Refund policy
Return Policy
We strive to provide you with the best quality products. If you receive a damaged or incorrect item, please contact our customer support within 24 hours of receiving your order, and we will assist you in resolving the issue. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, you receive the wrong item, or you have any other concerns so that we can resolve your concerns. We do not accept returns.
Refund Policy
At Asher African Market, we strive to ensure you are satisfied with your grocery purchases. However, we understand that refunds may be necessary in certain instances. Below are instances where orders are eligible for a refund:
- Delivery of incorrect or incomplete orders
- Delivery of expired or damaged products
Requesting a Refund
- Refund requests must be made within 24 hours of product delivery.
- To request a refund, customers can contact our customer support team by phone, email, or by utilizing the “Contact Us” form on our website.
- To be eligible for a refund, customers will be required to provide proof of purchase and evidence of defect, including photographs, if applicable.
- Upon receiving a refund request, we will review the claim and take appropriate action. If the claim is approved, we will initiate the refund process.
- Please note that the processing time for refunds may vary depending on the payment provider and could take up to 7-10 days to reflect in your account.
- Refund requests may be denied if requests are made after 24 hours of product delivery, product is no longer in its original form, or issue is due to customer mishandling of product.
Please note that our refund policy is subject to change without prior notice. Thank you for shopping with Asher African Market.